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First Floor – LMC Business Wing
38 – 44 Whitechapel Road
E1 1JX
Call Us: 020 7118 0777 Reg Charity no: 1157117

Privacy Policy

Pursuant to Article 13 of the General Data Protection Regulation (Regulation 2016/679/EU)

Muntada Aid is a Data Controller and is a joint data controller in respect of the information that you have provided to us in order to enable us to process your donation. This means that Muntada Aid is responsible for the proper use and safe custody of your personal information.

Purposes of Processing and Retention Period

Muntada Aid has obtained from you some personal information from your donation. This information is sufficient to identify you and to enable your kind donation to be collected by the means that you have elected (such as debit card; cheque or electronic funds transfer).

The details of your personal information will include identity, contact details and bank account details if you are a regular giver (standing order/direct debit).

Furthermore, we are legally obligated to hold details of your donation for a minimum of six years from the end of the financial year that you made your last donation. This includes details of your identity. Your bank details and signature will also be retained within this period only if you were a regular giver (standing order/direct debit) and signed a donation form and this is for donor identification purposes to ensure we have an accurate audit trial to satisfy the legal obligation. We will also keep a record of donations subject to gift aid for six years to comply with HMRC policies. In addition, if you have provided your 16 digit card number to make a one-off donation, this number will not be stored in our records.

Lastly, if you have elected to receive further information from Muntada Aid for marketing purposes, such as through email or text messages, then we have to retain contact. This will not include your bank account details if you were not or are not a regular giver and we will hold your information with your consent to communicate our events and projects to you, or to encourage charitable donation or other marketing objectives. We may furthermore communicate with you via live telephone calls or via post mails even if you have not given us consent if we strongly believe you will want to hear from us, but you have the right to withdraw any marketing communication at any given time by contacting us through the following ways:

Email: [email protected]

Telephone: 0207 118 0777

Recipients of Your Personal Data

Muntada Aid does not sell, give, transfer or otherwise use your personal data other than for the purposes mentioned above.

However, in order to enable us to receive your kind donation and your personal information for marketing purposes, we have to provide your identity and payment method details to a number of third party services that automate your data. We have carefully selected these to process your kind donation in a cost-effective and safe manner. These services providers are Joint Controllers in respect of your personal information that we send to them and are compliant with the General Data Protection Regulation. Please see

Automated Decision Making.

Muntada Aid does not send your personal information outside of the European Union without your consent. The only time we may do so is if you wish to have your name written on beneficiary sites which you may have the opportunity to do should you make a large sum donation. In this case, only the name that you have consented to will be provided to our relevant partners abroad. Lastly, if any of the Service Providers sends your personal information outside the EU then they are obliged to explain this to you.

Your Rights

We are also obliged to explain to you your rights in respect of our processing of your personal data. These are:

A. The right to request from Muntada Aid a copy of your personal information as it is held by us. There is no charge for us doing this.

B.The right to request Muntada Aid to correct any errors in the personal information that we hold about you. We may request some evidence to confirm that an error has been made.

C.The right to ask Muntada Aid to erase any personal data that Muntada Aid holds on you (although that right does not apply where Muntada Aid has a legal obligation to retain it).

D.The right to ask Muntada Aid to restrict (suspend) processing of your personal data.

E.The right to object to Muntada Aid processing of your personal data under certain circumstances.

F.The right to ask Muntada Aid to provide a copy of the personal data that were obtained from you in a portable machine-readable format and to ask us to send that copy to another data controller.

G.Where you have given your consent, you have the right to withdraw that consent at any time. If you do this, the withdrawal of consent does not affect Muntada Aid’s legal obligation to retain certain information such as for the purpose of keeping taxation records and it does not act retrospectively.

H.The right to complain to a supervisory authority (regulator). Muntada Aid invites you to make any complaint directly to the Data Processing Manager in the first instance but you have the right to complain to the regulator at any time. In the United Kingdom of Great Britain and Northern Ireland the supervisory authority (regulator) is the Information Commissioner and the further details can be found here: https://ico.org.uk/for-the-public/.

I.Where you have given your consent to Muntada Aid sending you information from time to time about events, projects and other publications that may be of interest to you, Muntada Aid selects whether these may be of interest using automated decision making. You have the right to tell us not to do this. Our automated decision making processes are described below.

Automated Decision Making

The following are some of the automated decisions or profiling that is carried out using your personal data, with an explanation to the reason and the logic involved, as well as the consequences of processing your personal data in this way:

Muntada Aid may use MailChimp if you have signed up to receive updates and/or fundraising emails. After signing up, MailChimp will send you an automated email confirming your signup to a Muntada Aid list.

Muntada Aid will use Worldpay if you have made a one-off donation. After your donation is processed, you will receive an automated email from Worldpay confirming your payment.

We will use both FuturePay and Worldpay if you have agreed to donate as a regular giver via a monthly card transaction process. You will receive an email from FuturePay asking you to confirm your card details.

Muntada Aid will use JustGiving for one-off donations. After your donation is processed, you will receive an automated email from JustGiving confirming your payment.

If your donation is a regular giving via bank transaction, Muntada Aid may liaise with your personal bank so that it can verify the information you have given us and process your donation as a standing order.

If you donate as a direct debit, Muntada Aid may use EazyCollect to process your donation. You will receive an email from EazyCollect to confirm your donation.

Further Processing

Muntada Aid does not and does not intend to process your personal information for any purposes other than those described in this notice and for which you have given your consent or where Muntada Aid has a legal obligation to do so.


Muntada Aid hopes that this notice explains how we will use the personal information that you have supplied to us and assures you that we are treating you fairly and lawfully. If you have any concerns or complaints, please do not hesitate to contact the Data Processing Manager whose details are above. Nothing in this document seeks to or should be taken to override any statutory rights that apply to you.

Data Controller

If you have any concerns or complaints with regard to the processing of the personal information that you have provided to us you can contact Steeve Brador, our Marketing Officer  in the following ways:

Address: First Floor – LMC Business Wing
38 – 44 Whitechapel Road
E1 1JX
Telephone: 0207 118 0777

Naif Sheikh
Email: n.shaikh@muntadaaid.org

Muntada Aid does not have a statutory Data Protection Officer and it is not required to have one.

Outbound Call Centre

Our outbound call centre phone number 442037514725 is managed by Zoom Office. If you would like to enquire further about our outbound calling, please email us at [email protected]


First Floor – LMC Business Wing
38 – 44 Whitechapel Road
E1 1JX

Reg Charity no: 1157117